DEVELOPMENT OF THE COMPETENCE OF CIVIL SERVANTS TO WORK WITH CITIZENS IN A DISSATISFIED MOOD. American Journal of Interdisciplinary Research and Development, [S. l.], v. 19, p. 4–9, 2023. Disponível em: https://ajird.journalspark.org/index.php/ajird/article/view/746. Acesso em: 5 dec. 2025.